Did you know that there are five ways to contact our Support Team? Yes, five! We want to be there for you in whatever format is most convenient for you. Let’s take a minute for me to give you the 411 on all the ways we are available. The first two are only available for customers who have a current maintenance contract. The rest are available to everyone.
First, if you are reading this blog post, then you found our Community site. Congrats on finding the webs newest resource for Systems Engineers! (Someday soon I hope to be able to say “the best resource!”) Check out the forums. There you will find a section for Priority CORE Support. Although other customers can post an answer to your question, we promise that someone from our Support Team will respond to every question.
It’s pretty much a standard these days to have Support via chat, and we have that too. Just log into the MySupport section of our website and you’ll find the chat option there. We’re logged in Monday through Friday 9-6 EST.
You can also reach us by submitting a webform. We have a Priority Support Request form in the MySupport section of the site and a standard Support Request form available to everyone.
We take email requests, too. It doesn’t seem that notable since everyone does it, but we promise to do it better!
And if you just like to hear my friendly voice, pick up the phone and call me. The direct line for support is 540-951-3999.
We want to hear from you! Let us know what works, what doesn’t, and what we can do to help you Make It Happen for your customers!