Author: Fran McCafferty

The Power of Storytelling in Program Design

By Fran McCafferty, Vitech Principal Systems Engineer One thing I have noticed over my years as a practicing principal systems engineer is that when program managers and technical leads can’t tell their story clearly, it’s because they aren’t clear about what they’re trying to accomplish. Let me back up for …

Get A Running Start with GENESYS 4.0

In January we launched GENESYS 4.0. We’ve been a long time developing this release and that means a wealth of new capabilities. It also means there’s a lot to learn. We know you’ll have lots of questions and we’re ready with the answers. The extended development cycle means that we’ve …