Category: Uncategorized

Finding SOA’s Missing Link

    The critical aim of the service-oriented architecture is to bring services to the business enterprise. In the world of enterprise architecture, the service is defined as a unit of functionality packaged for convenient and consistent use. While this definition is accurate as far as it goes, it leaves …

Iterative Interviews and Process Owner Buy-In

One of the biggest problems with process design/redesign/improvement is the need to secure adoption of the new and/or improved process. This is especially true where processes are being changed or improved. The owners of those processes are typically asked by “experts” or study groups to adopt changes to the way …