The Customer Care Team here at Vitech has been working hard lately to expand the resources that we make available to our customers. One tangible result of that effort is the new MySupport section of our website. This section is open to all customers who are current on maintenance. Simply register using your serial number and you will have access.
Here’s a quick rundown of what you’ll find there:
Priority Support Request – By using this support request form, we’ll bump your request up to the top of our list. We’re not often queued up, but when we are, we’ll escalate you to the top of the queue.
Live Web Chat Support – This option also bumps you right up to the top. We’re logged in Monday through Friday 9-6 EST.
Knowledge Base – For the last few years, we’ve been documenting our most common questions and their answers. Here you’ll find a searchable database of that information. These are detailed answers that often have step by step instructions. This is a great option if you prefer self-service solutions, or have questions after hours.
Premium Screencasts – This is the section I’m most proud of. It’s safe to say that this is my “baby” here at Vitech. I’ve been recording these video tutorials just for our customers. In fact, today I’m releasing a new screencast. The latest installment is related to CORE 7 and covers Users and Groups. There will be many more screencasts to come. If there’s a topic you’d like to see covered, let me know.
Premium Webinars – You’ll find a list of the webinars we are hosting that are exclusively for our existing customers. We have one today that introduces our MBSE Primer. Have you signed up yet?
If you haven’t yet registered to use the MySupport section of our website, now is the time. Let me know what you think? Are we missing a resource that you would find valuable?