Negotiation

When we hear the word negotiation, we immediately think of techniques and ploys designed to bring an opposing party into line with our goals and aims for the dialogue. That may be all well and good for a limited, single purpose engagement where the conversation and relationship are not intended …

Configuration Management in GENESYS: Part II

Welcome back to my discussion on configuration management in GENESYS! In my last post on this subject I went through a couple of different concepts, starting with the different levels of data that GENESYS is tracking in regard to changes, then onto the concept of baselining and finally revisioning your …

To Be Or Not To Be – Logical: An Architectural Reference

Over the years, I have seen and heard the word “architecture” used countless numbers of times and ways. Typically, the discussion is from the standpoint of talking about the structure of something. The word “architecture” always seems to be preceded by an adjective like system, electrical, software, or product. While …